Privacy policy

The Tokachi Plain Distillery recognises the importance of your personal information and places the highest priority on ensuring that this information is fully protected. To ensure our customers’ trust, we comply with all applicable laws and regulations concerning privacy protection in handling your personal information, which is protected according to the privacy policy of The The Tokachi Plain Distillery.

Situations in which we ask for your personal information

The Tokachi Plain Distillery website will ask for customers’ personal information in the following situations. In all cases, The Tokachi Plain Distillery will disclose the reason why we need your personal information, and we ask you to provide your personal information of your own volition.

  • Registration to receive emails
  • Registration for all membership services
  • Response to online surveys
  • Applications to participate in an event
  • Requests for special services and information
  • Applications for participation in exhibitions and seminars
  • Other requests and applications

Types of personal information we request

The Tokachi Plain Distillery website may ask for your email address, name, address and zip code, and telephone number in order to identify and contact each customer. We may also ask for your age, date of birth, sex, information about your occupation or workplace, information on products in which you are interested, magazines/websites you read, services you use, and your hobbies. You do not have to answer all questions. If you wish to delete your registration information, you may request The Tokachi Plain Distillery to do so at any time. However, you may not be able to access some services if you delete your registration.

Disclosure of your personal information to third parties

The Tokachi Plain Distillery does not disclose personal information to third parties, other than in the following situations.

  • To send emails from an email distribution service
  • To verify that you are registered
  • To verify matters necessary to provide services you have requested, or to send you information
  • To report the results of a survey or event in which customers have participated
  • To send you notifications from The Tokachi Plain Distillery that may be useful to you
  • To contact you for other reasons

The Tokachi Plain Distillery does not use the information provided for any other purpose unless approved by the registered customer. However, we may use the information requested in order to improve the website or email contents to a satisfactory level, or to customise it for individuals.

Management of your personal information

The Tokachi Plain Distillery website has strict security measures in place in order to prevent the loss, misuse and modification of the personal information under the management of the company. Personal information is kept in a safe environment to which the general public does not have access. The Tokachi Plain Distillery will make every effort to prevent the leakage of information when managing customers’ personal information. We will use appropriate and reasonable safety measures in our best efforts to protect personal information against the risk of unauthorised access, loss, damage or modification. The Tokachi Plain Distillery will limit the personnel who have the authority to access the database containing personal information, and will manage this strictly so there is no unauthorised use within the company. In order to provide a better service to our customers, The Tokachi Plain Distillery may subcontract other companies to handle personal information. In this case, we will select a subcontractor recognised for the appropriate handling of personal information and, in the subcontracting agreement, we will make necessary provision to manage the personal information, maintain confidentiality, prevent re-distribution, and prevent the leakage of customers’ personal information and implement appropriate management.

Deletion of registration

If a member requests, The Tokachi Plain Distillery website will terminate the information distribution service for that customer. If they request the removal of their personal information from the database, we will comply with that request.

For registration and deletion of email distribution, please contact The Tokachi Plain Distillery via email. If you require further information on deleting your registration, please contact The Tokachi Plain Distillery.

Handling of your personal information on the website

[ Communication security ]

The Tokachi Plain Distillery website, where there is any transaction of customers’ personal information, is SSL* encrypted in order to prevent a third party from viewing or modifying personal information. Customers’ personal information is sent and received under encryption, so the safety of your personal information is ensured.

* SSL (Secure Socket Layer) is an industry-standard encrypted communication technology where communication between a web server and web browser is encrypted. Due to the characteristics of the encryption technology, it does not ensure 100% safety.

[ Warranty and limitation of liability ]

The use of this website is the responsibility of the customer. The Tokachi Plain Distillery is not liable for any damage caused by the use of the information received from this website, or from other websites linked with this website. Customers access this website of their own free will, and use of the site is their own responsibility.

Maintenance of the in-company system

Based on this privacy policy, The Tokachi Plain Distillery will maintain the in-company system to protect customers’ personal information, and indicate the clear direction of how to handle customers’ personal information in order to protect it. The Tokachi Plain Distillery will maintain the system in the company to ensure sufficient protection of customers’ personal information. We will also review the content of items indicated above regarding the handling of customers’ personal information and revise them as necessary.

Enquiries about your personal information

For enquiries about customers’ personal information, please send an email to:

Privacy policy

The personal information of customers accessing this website is not used without their consent. However, this does not apply in the following situations:

  1. When the disclosure of information is requested by law enforcement or by the national institution with legal authority to do so
  2. When it is deemed necessary to protect the life, health or assets of the member concerned, or to protect a great amount of profit

Enquiries about our security policy

For enquiries about our security policy, please send an email to: